The content below answers frequently asked questions about our secure online shopping system, general product questions, payment methods and our returns policy.
If you can't find the answer to your question please do not hesitate to contact us.
| Q | Is your shopping system secure? |
| A | -You can rest assured that as long as you
see https:// in the address bar, your details will be transmitted securely. |
| Q | What payment methods do you accept? |
| A | We accept all major credit & debit cards (excepting Visa Electron), cheques, postal orders, bank transfers and of course cash if collecting in person. |
| Q | Which one should I buy / Which one is best for me? |
| A | For detailed information on how to choose the best product for your needs please see our Product FAQs and our Comparison Guide. |
| Q | How do I order more than one type of product? |
| A | Our shopping system will allow you to choose multiples of one unit or you can also purchase mixed units. You can of course call us on 0161 456 3000 if you are having any difficulties. |
| Q | How much
is postage? How long should I expect to wait for my product to arrive? |
| A | UK delivery is generally next day for mainland UK and we use the City Link service. This cost at the moment is £6 inc. vat. For Europe (inc NI) and other destinations we may use FEDEX or UPS and prices may vary from £15 - £60 depending on weight and distance to travel. |
| Q | What happens if the item I received is faulty / dead on arrival? |
| A | All our items are guaranteed.
In the first instance either call us or email us. We will do our best to rectify the problem.
We always recommend that if you have any
problems or concerns, you contact us direct.
In some cases, where it may be more efficient
to contact the manufacturer direct, we will
give you their number. We advise that you
check your delivery for damages before you
sign for it. Once signed for it in effect
means you are happy with the products condition. |
| Q | Can I come
and see the products in action? Can I pick up an item directly instead of waiting for postage? |
| A | We recommend you call us on 0161 456 3000 for stock availability before coming to visit us. |
| Q | I paid by credit card but don't see your name on my statement! |
| A | The name on your credit card statement will appear as "Intranetics Ltd" - this is the holding company |
| Q | I have a complaint. Where do I get help? |
| A | Complaints!!! - If you do feel the need to make a complaint, please email us or call and ask for Marie James, the Commercial Manager. |
